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Wednesday, August 22, 2007

I am trying again.I am trying to get an Internet connection for my mobile phone through Cable and Wireless and it is proving to be a very difficult undertaking.As I said in a previous post they are sending me in circles and I am kind of enjoying it now.I just want to see how long it will take me and the excuses they are giving me.I called the Cable and Wireless customer care number yesterday and the rep told me to go back to the outlet again and tell the attendant to manually configure the phone since it cannot be configured automatically.If this doesn't work she said to ask for a senior person and tell them and it shouldn't be a problem.So I will be going to the Cable and Wireless outlet in Cave shepherd again today to see what happens.

Now I explained to the customer care rep on the phone that I did all of this already(except asking for the senior person) and it didn't work.I queried as to if it would be possible for she to give me the information so that I can configure the phone manually.This she told me she was not prepared to do because it would be rather "tedious".

I also asked her If I should go the head office and pick a number and wait for a couple of hours she however indicated that the outlet at Cave Shepherd or any of the other outlets would be able to handle this.Now I was glad to hear this because it is rather easy and convenient to get a ZR to the city.

The Cable and Wireless customer care rep was adamant that this is the solution.For me I am just waiting to see how many circles I will be lead around.

2 comments:

Haniff said...

text the word "all" without quotes to this number 8888

can you say what model and manufacturer of the phone

Anton said...

This I already did...otherwise I wouldn't have had to contact Cable and Wireless....the phone is made by vk mobile...i think it is a vk100